Contact CHEOLO — Help with Your Account, Safety or Membership

Have a question about your CHEOLO profile, travel interests, message requests, a trip, a moderation decision or a subscription? Write to support@cheolo.com. Tell us what feature you're using and what happened. If you contact us from the email associated with your account, it is usually easier to find the relevant record, although we may still ask for additional secure identity verification before taking action.

Account and registration help

If a verification email is delayed, check your spam folder and confirm that your address was entered correctly. Never share a six-digit login or confirmation code with anyone claiming to be support. For password recovery, use the sign-in recovery process rather than sending your password to CHEOLO.

Profile, matching and travel questions

Explain the page or action that isn't behaving as expected. For a missing match, include the destination and approximate dates if you're comfortable doing so, without sharing sensitive information about another user. Member preferences and visibility rules can prevent a person from appearing, even if you share a destination.

Safety reports and privacy rights

For urgent platform safety concerns, use the in-app report option or email support@cheolo.com. For access, correction, deletion or portability requests, clearly say this is a data-protection request. We may require identity checks before releasing data. Read our Safety Centre and Privacy Policy.

Payment questions

Live billing is not currently available. If subscriptions are activated later, include a transaction reference and the account email for billing queries. Do not send complete card details, CVVs, passwords or screenshots containing financial secrets.

Response expectations

We work to respond as soon as reasonably possible, prioritizing safety, fraud and account-access concerns. No specific service-level promise is made here before a staffed support arrangement has been verified. The platform is not an emergency service.

Email: support@cheolo.com
Helpful links: FAQ · Refunds · Report and Appeals