How can we help?

• How CHEOLO works: profiles, destinations, overlapping dates, matching and Rendezvous.
• Frequently asked questions: short answers about joining, matching, messaging, safety and Premium.
• About CHEOLO: what the platform is for, and what it is not.

Signing in. If you forgot your password, use Reset your password. We send a single-use link to the email address on your account.

Confirming your email. New accounts confirm their email address with a short code before using the platform. If the code expired, request a new one from the sign-up screen.

Your data. Signed-in members can download a copy of their data or delete their account under Settings → Your data. Read Delete your account for what deletion removes.

• Safety Centre: meeting someone new, scams, privacy and boundaries.
• Report a problem or appeal a decision: how reports and appeals are handled.
• Community Guidelines: the rules every member agrees to.

If you or someone else is in immediate danger, contact local police or emergency services first. CHEOLO support is not an emergency service.

Premium is not on sale yet. These pages explain how cancellation, withdrawal and refunds will work once it is:

• Cancel a subscription
• Withdraw from a contract
• Refund and Cancellation Policy
• Right of Withdrawal

Use the contact form or email support@cheolo.com. Tell us the page or feature concerned and what happened. Please never send passwords, verification codes, full card numbers or identity documents by email.