Frequently Asked Questions — CHEOLO
What is CHEOLO?
CHEOLO is an adults-only travel dating and travel-companion matching platform. It helps members find relevant people through interests, destinations, travel dates and mutual dating preferences. It is not a travel booking agency.
Do I need to be travelling right now?
No. You can create a profile and share destinations you are interested in. Adding genuine future dates can make overlap easier to understand, but don't invent a trip or disclose private accommodation details.
Is CHEOLO a dating app or a travel app?
Both travel interests and dating intentions are central. CHEOLO gives people context for meeting, but members decide whether a connection is romantic, social or simply a shared activity, subject to each other's chosen preferences.
Who can join?
Only adults aged 18 and over. Members must provide truthful account details and comply with the Community Guidelines.
How does matching work?
Suggestions use compatible age and gender preferences, destinations, overlapping dates where relevant, mutual interests, profile visibility and safety restrictions. A shared destination does not guarantee a match.
Can I message anyone?
No. Messaging depends on mutual matching, accepted message requests and the applicable account permissions. Blocking and safety restrictions override Premium features.
What is Rendezvous?
A way for two interested members to suggest and discuss an experience together, such as coffee, a museum visit or a public walk. It is not a reservation or a guaranteed date.
Does CHEOLO arrange flights or hotels?
No. Member-posted trips and invitations are independent plans. Always confirm bookings and costs directly with the provider you choose.
Are all members identity verified?
No. A profile photograph or badge is not proof of legal identity. Live biometric verification remains disabled for real members pending further safety and legal validation.
How do I stay safe when meeting someone?
Talk before meeting, choose a public location, arrange your own transport, tell someone your plan and never send money or sensitive travel documents to a new contact. Read the Safety Centre.
How do I report or block someone?
Use the in-app block/report controls where available, or contact support@cheolo.com with details. Immediate danger should be reported to emergency services.
Is CHEOLO free?
The platform has a basic membership experience. Optional Premium software features are planned, but production payments are currently disabled. The active Premium page will show the actual features and prices when available.
Will Premium guarantee more matches?
No. Premium cannot make someone interested, bypass their preferences or buy permission to contact them.
How do I cancel a subscription?
When paid subscriptions are activated, use Cancel a Subscription or the appropriate Premium settings. Statutory consumer rights and a separate 14-day withdrawal right may apply.
How do I delete my data?
Use the available account deletion/export controls or contact support@cheolo.com. The Privacy Policy explains retention and legal limitations.
Who do I contact for help?
Email support@cheolo.com. Please don't include passwords, card security codes or verification codes.
Still have a question? Visit the Help Center or write to support@cheolo.com.