Refund and Cancellation Policy — CHEOLO

CHEOLO offers an online community for dating and travel-companion matching. Optional Premium memberships may provide additional platform features, but they never purchase a relationship, trip, meeting or the right to another member's attention. Live Premium payments are not currently available. The information below explains the consumer-facing policy intended for paid subscriptions when legally approved and activated.

Before you confirm a paid membership, CHEOLO will show its exact price, currency, applicable tax, billing frequency, renewal terms, cancellation route and the features included. A plan advertised at one price will not be silently replaced by a higher amount at the payment step. We will send a durable electronic purchase confirmation showing the subscription terms and transaction reference.

A monthly membership renews only as disclosed and accepted at checkout. You should be able to see the current plan and next renewal date in your account. A failed payment must not create duplicate charges through repeated retries. Changes to the plan or renewal amount require any notices and consents required by law. CHEOLO will not bill an expired or cancelled subscription merely because a billing job is delayed.

Open Cancel a Subscription, or go to your account's Premium settings and select Cancel subscription. Where required by German law, the public site must also provide a directly accessible cancellation button and confirmation page. Cancellation must not require calling support, giving a reason, or navigating a maze of retention offers. We will send a confirmation containing the effective cancellation date. Ordinarily, access to a paid period already purchased continues until that period ends, unless your applicable legal rights or the specific contract provide otherwise.

If you cannot access your account, email support@cheolo.com with the email address used for the membership and enough information to identify the contract securely. Never email your full card number or CVV.

Consumers who purchase an eligible online subscription generally have the right to withdraw from the contract within 14 days without giving a reason. Withdrawal is a different legal right from cancelling future monthly renewals. For digital services, whether and how this right may be affected by performance of the service depends on the exact contract and statutory requirements; CHEOLO does not assume that using the platform automatically removes your right. See the Right of Withdrawal. During the applicable period, a visibly accessible online Withdraw from contract function must be available where required.

We consider and process refunds in accordance with statutory withdrawal rights, service defects, unauthorized charges, duplicated payments, incorrect amounts and other mandatory legal rights. If a paid service materially does not conform to the contract, rights and remedies under applicable consumer law may include correction, proportionate price reduction or termination. A request is assessed against the real payment record, not solely an automated email or screen. Refunds are generally returned to the original payment method and statutory reimbursement deadlines apply.

A lack of matches, an unanswered message, a cancelled member-arranged date or a change of personal travel plans does not by itself mean the platform failed to provide the digital membership features described at purchase. This does not take away any statutory refund, withdrawal or remedy right. CHEOLO cannot guarantee another person's interest, travel plans or conduct.

If you don't recognize a charge, contact support@cheolo.com promptly so we can investigate the subscription and payment reference. You may also have rights to raise a chargeback with your payment provider or card issuer. Do not send complete payment card numbers, account passwords or identity documents through ordinary email unless requested through an approved secure channel.

We will acknowledge a refund or withdrawal request and provide a clear outcome. Statutory withdrawal reimbursements must be made without undue delay and, where applicable, no later than 14 days after receipt of the effective withdrawal notice, using the original payment method unless otherwise lawfully agreed. Other refunds follow applicable law and the actual payment processor's settlement process. CHEOLO will not invent a processing-time guarantee that its provider cannot meet.

support@cheolo.com — include the account email, approximate payment date, amount, and reason for your inquiry, without sensitive card data. For clarity: cancelling auto-renewal, withdrawing from a new contract and deleting an account are different requests. We will help you identify the right process.